Help Desk Coordinator

 

Primary Role

Diagnose and resolve information systems and personal computer hardware and software problems for users.

Typical Duties & Responsibilities

  1. Resolves common hardware and software problems of personal computer users.
  2. Refers problems requiring additional technical support to available resources. Follows up with customers to determine if problem was resolved.
  3. Schedules and supports installation of PC support in residence halls.
  4. Supports remote access activities, including resolution of set-up problems, authorizes access, maintains user files, etc.
  5. Performs related duties as assigned.

Supervision Required/Given

Works with considerable independence, utilizing own judgment and discretion. Must work collaboratively with diverse individuals and groups. Directly supervises student assistant.

Position Qualifications

  1. Knowledge and capabilities normally acquired through a high school diploma plus an additional education/certification in software packages such as Microsoft Certifications.
  2. Three years experience sufficient to demonstrate competency in: PC hardware and software installation, advanced knowledge of PC software packages including word processing, spread sheets, databases, email desktop publishing, web pages, and networking.