PC Technician

 

Primary Role

Provides repair and installation services to users of PCs and local area networks.

Typical Duties & Responsibilities

  1. Repairs and/or installs software and hardware for PC users. Trains users on proper operations and daily maintenance.
  2. Coordinates vendor returns/replacements for failed hardware. Insures warranty claim filings.
  3. Responds to help desk inquiries and provides responses to routine PC operating questions.
  4. Maintains records and documentation on repairs, equipment installation/return, set-up configurations, etc.
  5. Performs related duties as assigned.

Supervision Required/Given

Works independently utilizing judgment and discretion in determining service needs and best methods for delivering service. Must work cooperatively with diverse customers and vendors. Directly supervises student PC Technicians.

Position Qualifications

  1. Knowledge and capabilities normally acquired through completion of a high school diploma and certification and/or graduation from a computer repair/technician trade school.
  2. One year of experience sufficient to demonstrate capabilities in PC repair and software and peripheral equipment installation.
  3. The ability to lift and move equipment weighing at least 75 lbs.