Five Juniata Alumni Receive Achievement Awards
(Posted June 12, 2006)
HUNTINGDON, Pa. -- Juniata College presented five alumni-related awards Saturday, June 3 during Alumni Assembly, part of "Juniata College Alumni Weekend 2006." McLean, Va. resident Jodie Monger Gray, was awarded the Harold B. Brumbaugh Alumni Service Award; Casco, Maine resident Miriam Wetzel, former curriculum consultant for Harvard Medical School and currently a medical content analyst for Harvard Health Publications, received the Alumni Achievement Award; Port Matilda, Pa. resident Erin Sheets, assistant professor of chemistry at Penn State University, received the Young Alumni Achievement Award; and Somerset, Pa. resident Dr. Kenneth Van Antwerp, a physician with Somerset Family Practice, received the William E. Swigart Jr. Alumni Humanitarian Award. The college also awarded the Health Professions Alumni Appreciation Award to Dr. Randy Kochel, of Lancaster, Pa.
Jodie Monger Gray, a 1988 graduate of Juniata and president of Customer Relationship Metrics, works tirelessly as a volunteer for Juniata College, first in official positions as vice president and president of Alumni Council, as alumni trustee and in September 2006 as a full trustee, and as chair of the Juniata Scholarship Fund, the college's annual fund. She paved the way, together with the college's development staff, to focus Juniata's annual fund on funding student scholarships rather than college operational expenses.
On an informal basis, Gray has volunteered as a mentor for the Juniata College Center for Entrepreneurial Leadership, as a host for alumni events in the Washington,
D.C. area, and as creator, editor and publisher of the Juniata Alumni Newsgroup. She also was instrumental in revitalizing volunteerism at Juniata by leading the effort to have all Juniata alumni dedicate five hours of volunteer time to the college every year.
She earned a bachelor's degree in psychology from Juniata and went on to earn a master's degree and doctoral degree in marketing, both from Purdue University. In 1991 she accepted a job as associate director of Purdue's Center for Customer-Driven Quality, leaving that position in 1993 to found Customer Relationship Metrics, a firm specializing in developing, implementing and measuring customer feedback. Her company offers a particular focus on customer call-center improvement and measurement.
Gray has co-written two book, "Customer Relationship Management," and "Call Center Management By the Numbers." She also lectures at IBM's Advanced Business Institute, AT & T's College of Call Center Excellence and other conferences. Her company also received the 2004 Product of the Year from Call Center Magazine.
Miriam Smith Wetzel, a 1952 graduate of Juniata is currently a medical content analyst for Harvard Health Publications and retired from Harvard Medical School in 2000 as assistant professor and curriculum coordinator. She earned a bachelor's degree in music from Juniata and went on to graduate study at Temple University from 1952 to 1954. After taking time away from graduate study, she returned to earn a master's degree in 1975 in education administration from the University of Maine, Portland-Gorham and a master's degree in 1982 in human development from Harvard University. She also earned a doctoral degree in human development in 1987 from the University of Pennsylvania.
She was hired by Harvard Medical School in 1985 as curriculum coordinator and played a large role in implementing a new method of medical school education that de-emphasized lecture-based classes in favor of small-group problem-based learning and case studies. Over her career at Harvard, Wetzel taught and helped implement the new curriculum model, called "The New Pathway," at medical schools across the United States and internationally.
She started her working career as a journalist at Ladies' Home Journal, but soon switched ca
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